1 reviews | Active since Feb 2017
not responding to emails and questions
<p>we are under debt revue. we paid one account up to date but about 4 weeks back they started to phone me and said that they are not receiving any payment. i said that i am under debt revue and that they must pay you. according to my records i paid the creditor in full last year already. i emailed Bianca Smit and asked her what is going on, and in the same email i asked her to get me a settlement on other 2 creditors. i send the email already on the 27/01/2017 and she did not even bother to reply back to me. on the 06/02/2017 she sent a email with the settlement of one creditor. when i emailed her and her manager on monday , asking again the settelment amount of the other creditor they did not even reply on it. i also attached the statement from the other creditor that according to my records are paid up. i asked for a statement and paid up letter from them. today is wednesdag 08/02/2017 and nothing as yet. i want answers and they are not coming back to me. </p>
Dear Rina, I completely understand your frustration in this matter, but your quick measure to revert to complaining on Hello Peter seems a little harsh considering that I was first informed of this matter on 8th February 2017, the same day you posted this complaint. I will take the necessary steps against my employee, as there was a lack in communication to yourself. I just need to point out that communication from credit providers takes 5-10 business days to receive so even tough you did not receive feedback from us, there was not much feedback to give as a response was not yet received from the credit providers and the matter now needs to be escalated to a manager. We will resolve your matter and provide you with the required feedback within a reasonable timeframe.
Dear Rina, I completely understand your frustration in this matter, but your quick measure to revert to complaining on Hello Peter seems a little harsh considering that I was first informed of this matter on 8th February 2017, the same day you posted this complaint. I will take the necessary steps against my employee, as there was a lack in communication to yourself. I just need to point out that communication from credit providers takes 5-10 business days to receive so even tough you did not receive feedback from us, there was not much feedback to give as a response was not yet received from the credit providers and the matter now needs to be escalated to a manager. We will resolve your matter and provide you with the required feedback within a reasonable timeframe.