Worst service Ever !!!

I have been using their services for more than two years now with no complaints , never missing any payment . Until I had an accident on the 7th March , that’s when I experienced thee worst service . It’s been close to 3 months now my car has been with them for repairs , In the 3 months I have been the one trying to get clarity on the process of this so called insurance and what could be the reason for the delay , I have written numerous emails and left massages for the consultant I have been dealing with , with no response . A week ago I have been told that my car is ready for collection in Johannesburg, this baffles as the accident happened in Cape Town , they decided without my knowledge or consent to repair the car in Johannesburg , now I’m being told that I need to fetch it at my own expense .

I have never heard of such nonsense in my life . The lady I’ve been dealing with Louren Estelle Rabbolini has no sense of a urgency at all , ignores calls and emails .

I really feel ****med