Very upset customer

Very disappointing, 1st of the month due to this worldwide pandemic and lockdown, i have zero income at the moment as i am a contract worker, and i have paid a third of my payment, contacted the staff and spoke to the lady that handles my account to make arrangements and she said all is fine with arrangements. One week later I receive an sms that if i dont make another payment today they will be reposessing my vehicle. So i contacted the lady that handles my account again, i have sent alot of paperwork through that she requested to arrange for payment end of the month, and she spoke to her boss, and late yesterday I got confirmation that it was accepted that way. At 11am this morning, a very rude gentleman just entered my premises without asking, and documentation in hand for reposessing my vehicle, bearing a permit for wholesalers and ****a shops, which has nothing to do with reposessing vehicles. So after yet another few phonecalls, it was cleared up that all was resolved yesterday. And still an amount of 3000 rand was added to my account for recovery fees. (THIS WILL NOT END HERE, AS MY WIFE DEALS WITH THE CREDIT ACT, AND THEY ARE BREAKING THE NCA, AND THE STATE OF EMERGENCY LOCKDOWN RULES, SO WE WILL BE TAKING FURTHER STEPS) I will also be contacting the Ombudsman. The only staff that is friendly there is the sales staff, after sale has been made the service is very poor and rude and have no compassion to customers. I would not recomend this company to anyone who needs a vehicle. One very upset customer Shame on you in this day and time of need in South Africa, you still dont care about your customers.