Very disapointed with absa car finance

Very disapointed with absa car finance My husband payed you for car finance but you decided to take money again and we have been requesting for to refund the money you sent an email saying in 3 Days money will be its been 5 working Day you have not sent it, and this thing of only be contacted by email is very wrong becouse you respond with lies, we can not pay double for a car, and we know you will debting money again month end, why mara we struggling now becouse of this stupid mistake of Yours,.