Racial profiling at Finance/Debtors Department

Dealing with NFC has really been a nightmare from the beginning. When I made an application at Brackenfel with Keanan, admin took 3 days until I asked them to withdraw the application. I realized that I was being racially profiled and I went to the Milnerton branch with the same documents and I got an approval within 2 hours. Melusi was amazing.

When I went to pick up the car, my debit order was set up for the 25th even though I had submitted my employment contract stating that my official payday is the last day of the month. Rowena ignored my emails explaining this instead hardly 4 days of taking delivery of the car, with my first payment only due end of April, I started getting threatening smses about being behind with payments and threatening collection of the car. Rowena said it was an error.

I have now opened a new bank account where my salary will be paid to, submitted a confirmation letter from both FNB and my HR confirming this change and filled in forms to make the change. Rowena is asking for bank statements of the new account which was opened a day ago and FNB has advised that statements will only be generated after a month or I pay R60 for back office manually generated statements. Rowena has now gone back to ignoring my emails. Why must I beg for service as a paying customer? No one is doing me a favour here, I am paying for a service.

I am even more worried of what will happen when I encounter issues with the car. NFC please stop racially profiling clients. Your service is really shocking especially in Cape Town. I am so disappointed in this company.