Paying for a car that I am not using

<p>On 21 Ocotober a leased vehicle hit a ***. On phoning No finance as per agreement: they would come fetch the car and bring me a replacement. Therefore I loaded all the service records awaiting pick up. Car was picked up but no replacement. When I called they said that they were going to repair. No problem but can they organize me another vehicle to use I asked. No that's not how they do things.</p> <p>A week later Yoosaf said that the car was in the paint shop and that he'd call me when it would be ready.</p> <p>After 2 weeks and no phone call I called Yoosaf that now tell me that the panel beater was waiting for parts. After losing my temper he said that he'd put pressure on the panel beater but otherwise he couldn't be bothered.</p> <p>It is now a further 2 weeks and still no response.</p> <p>I don't know it this is going to help as they don't seem to care about customer after sales service as they haven't responded to the other 5 complaints here against them.</p> <p> </p> <p>Is there an ombudsman that is in charge of such a situation & how can I implement the consumer protection act ?</p> <p> </p> <p>These are their contact details :-</p> <p>155 North Rand Road,<br />Boksburg, Johannesburg<br />Phone: ********** </p>