Pathetic service!!

I’ve had my vehicle for three months, and my payments are all up to date. Out of nowhere, they sent someone to repossess my car while I wasn’t home, claiming that I hadn't made a payment in November. My personal belongings were still in the car, but they took it without even bothering to remove my things. This happened on a Saturday, and when I got home, my car was gone. I noticed a missed call from the company that took it, so I called them back. They told me that No Finance Cars sent them to take the car. Unfortunately, it was already late on Saturday afternoon, and No Finance Cars was closed, so I had to wait until Monday to contact them.

On Monday, I spoke with Rowena, who told me that according to their system, I hadn’t made my November payment. I told her all my payments were up to date, and I needed them to figure out what was going on because I was now without a car and had to walk my kids to school. My bank card was also in the car, so I couldn’t even buy anything. It took them the entire day and a half to sort out the issue. They didn’t have the courtesy to keep me updated—I had to call them repeatedly. Eventually, they got back to me and said it was their mistake, but Rowena didn’t even apologize. She just said they would release the car and I needed to pick it up.

I told her that wasn’t fair since they took my car without notifying me. I then asked to speak to the manager. Charmain, the manager, called me and apologized for the inconvenience. She offered me a R500 discount on my payment, which I felt was completely insufficient. I told her I was so dissatisfied with their service that I was considering canceling. She said she’d call me back and that I should take the afternoon to decide. It’s now been three days, and I’m still waiting for Charmain’s call.

Yesterday (Thursday), Rowena called to say my car was ready for pickup or that I could collect my belongings if I wanted to cancel. I reminded her that I was still waiting for Charmain to contact me and for the apology email she promised. It’s been 7 days without my car, and I’m still waiting. This has been a terrible experience. Do not rent from them!