NFC car care services the worst service ever . They just don't care about there clients

Ai, if only I read these reviews in Feb I would never have , unfortunately I did not so here I go. I have a small courier business in the process of growing very fast die to good customer service and excellent service that I provide for my clients, however I can definitely not say the same about this company. I was unable to finance a bakkie via the bank I opted into NFC as I needed a bakkie asap and I was able to source a deposit and with my current situation I have been able to get bakkie from NFC . It seemed all good an well.

So I got the bakkie in Feb, on the day of receiving the bakkie you can imagine I'm excited for my new venture and was gonna make better progress as I have what I think a reliable bakkie . On first glance I noticed the bakkie had a respray and it looked like it was sprayed over the surface rust past. At the moment all I said it's okay I can deal with it when I'm now a few months in ..so I left it.

So since Feb I serviced my Bakkie , I replaced discs and front brakes , I replaced the exhaust, and I replaced it with new tyres

3 weeks ago my bakkie broke down during my deliveries. So this is totally new to me. Anyway I make a plan to get it home and make alternative arrangements to do my deliveries as I know have a contract to abide to.

So immediately I made contact with the sale person who assisted me an he made the call to put the claim through.

Then said that someone from NFC will call me to assist.

No one call so I took the liberty to contact them so that I can make this process quick as I needed my bakkie asap.

I was told by them that I can take it to any place close to me that is RMI certified. I called a place close to me who assisted and booked my bakkie in the following day. I then have the the right to remove the gearbox and troubleshoot as the issue was indeed the gears.

They went on to remove it charge accordingly .I then contacted NFC back to follow up as they said that they will cover the cost on my gearbox .The repair shop and NFC was in contact with each other and in agreement as to who will be paying for the job.

So just to update you this bakkie is used to do my deliveries so it's very crucial to my business, however so on the 5th they were still suppose to take the installments for my bakkie ,I now have to make provision to have alternative transportation for the rest of the week because the incident happened on a Tuesday. So I made the choice to use the instalment to rent another car. This was made with the intention that I would just make the installment the friday. I was dealing with a gentle called Ranay . He agreed they would cover after repairs. However after the repairs was done he then said I will take 5 to 7 working days. So I'm confused as to why because he knew about this from the beginning. So after a week told they not making payment as my bakkie is one instalment outstanding. Which I was quite aware of . I explained why that was an said that I would make payment the Friday. So if they could do there part as the bakkie repairs was now completed.Ranay was unavailable , or he will call us back as his in the workshop. I was then on the phone with Mohammed guy and had to explain myself over again which had now to go get Ranay who by now is completely ignoring my emails for a week an now telling me that they will only release of payment of I pay my outstanding fee. So Mohammed was also completedly unhelpful.

A week went by and now week 2 again empty promises or no for a week or just short and uprupt emailing stating the the bakkie will be released after my payment. So for this 2 weeks I have a rental on day to day basis with 200 km and what ever I over I have to pay in .Again i raised my concern to the sales person to the branch close to me in Milnerton. Who is now saying that he can't get involved as care is the only people that can help with my query. So now back to Ranay who's is still unavailable or he will make contact when is back. So now starting to loose my ****. Number the phone gets put off in your ears ...or you are put from the one idiot to the other . Eventually I got hold of Ranay who is now telling me that he is going through all the avenues to assist with this. Then tell me once you the payment he will pay the other company and they will release my bakkie to my care. Well another week went past and manage now to just get the money an pay the outstanding installment which I was told they needed in order to proceed. So now payment is now made and now I'm on my way to collect my bakkie. Luckily on my way there I make a call to tell the lady I'm on my way , she responded that she did not receive any payment hence she can't release the bakkie.

So I sent Ranay another mail then we called me telling me that , because my payment was late the process was delayed because of my payment, but I was told be him it takes 5 to 7 days to pay out. Then he says that he must first check my account for any updates wrt outstanding fees .this guy had now 2 and half weeks to get this in order so it's like I'm talking to him for the first time. He said he need to confirm with the account lady which I spoke to after i made payment which is Wanita that's her name . So she is also now talking to me like this is all my fault and the tone of voice is like you are wasting her time , But confirm funds and that she can not do Payment as it's not part of her duties. So now I paid and this Ranay guy is telling me he now has to speak to Wanita which I said and confirmed she said she received and I spoke to her already, but still go on and on about the procedure and that is that . So monies will only be paid out the next morning and I will receive my bakkie lastest the afternoon. After telling him what an idiot he is and a complete waste of time , it was like they don't care about their clients. So now I'm steaming cause I'm spending now more and it's been now almost 3 weeks my bakkie has been done on the 8 already and I made the payment they asked.

Today again I left my house Very disappointed and dispondent I ask myself how can they do this blatantly **** to me and then tell the repair place another story. So I send him an email even e-mail the manager Call Javed , well nothing happened not even a response from him to look into matter. So keep in mind since I have this bakkie I have not received any fines . So now I'm being told by this Ranay guy that I now need to pay my fines on this bakkie first . So just remember I have no idea of fines nor did I receive any type of notifications regarding fine .

But now I'm told qe will not release your bakkie it will be taken to the branch and once I now made this payment it will be released...Also keep in mind now the payment was behind since the 7 that was the last attempt so in retro speak this installment is like 7 days behind and the repo guy is here to collect without any notification from NFC this is after I'm battling for answers and calling every single day. So I explained to him what the issue is . So because I took the bakkie to a place that was RMI certified it was not part of car care and what ever happens wrt the bakkie they contact me . remember I'm the owner so I have the last say. And they not releasing if they did not receive payment from NFC which now told them and to be exact the main man Ranay who told me yesterday I will get my Bakkie late today tell them that payment will on be processed tomorrow and they might only be paid next week Friday as It takes 5 to 7 working days ..OMG so now you can imagine now I have had it. So I tell him what I think of the service and the people that can't do their jobs as they should . So I ask him about this fines since last week as his now saying I must pay these fine first. So now I tell him send me proof of the fines ..so it was first 2500 then it went to 1500 and now today it's 700. Well after my continuous calls to get hold of him she send me the fines today only. This is the first time I see this fines in this entire process.

So now I tell him this is not fair your word was that if make my payment my bakkie will be released im not aware that the process must start over everytime. Anyway so then he tells me ever so confident that sir you received notification of this fines on the 18th of the 4th month via SMS . So now I'm confused so I took the time to look at the attached document and see correct it is indeed my registration however it was to number which is in correct. So I asked him if he even have my number and that his been contacting me so why did he not see this error which I did at first glance, and told his that want someone that can actually do his job.

And he also tells me I'm the first client that is unhappy with their service . Which offcourse I told him is a lie , cause with his lack of interest and respect for his clients showed it and of his team.

So up till today I have not received my bakkie . They could not care less I made my payment thats the past now. So now I must pay a fine I was given today to pay. The stories change with the days and weeks and the staff working there dnt seem to have a system which they update the queries on , cause every time you lucky to get through to someone you have to give them you entire story for them to just take you from the first process, because my main man Ranay which is by the way the most *********** person in his job , and he managed car care with this Javed guy which is aware of my case and still did not follow up wrt my problem.

So they take you money and from that day you clearly don't give a rats ass about you . I mean even the bank does more effort then my man Ranay . So he do people like me win in this case . Cause I only have this bakkie since Feb and I paid 20k deposit and 5500 per month ever since.

When they sell it to they only tell you the good things. They tell you about your cover care and if any thing happens they just a call away to assist u. I would have waited up till today for them to collect my bakkie if I did not act quickly.

So is there not anything that can be done as these people does this to more people and they just get away with it . Some of us are working hard to get out of the situations and approach them for help to find out that they will make your life evenyworse from the day you leave.

Why have a contract full of demands and not deliver the proper service. If you sell good cars or won't come back but now like in my case the gearbox just gave in with no given signs . The problem was that the gearbox ran low on oil . Just to update you ihave it since Feb and I got it on 129 km . But it now has become my problem after I followed all the right Avenues like Ranay would put it.

These people at NFC clearly don't care about people neither about the hardworking money you pay them. To them you are just a payment. The dont want to listen to your stories, just pay . That is NFC.

Dont expect them to call you they not at liberty to . The less they bothered the better.

So I ask again what can be done to places like this . I'm sure they know about this platform , but then once again they don't care at all.

So my opinion guys if anyone outthere decide to go this route I understand is easier and etc ...but just be 100% sure about it ask them about there service tell them about their over 100% bad rating and all their unhappy clients. Before you put yourself through this.

Buying the car is easy given the instalment is what the stand for , and leaving there that day is the last time that they will be that nice to you.

Unhappy, unsatisfactory, pathetic, ridiculous, as for staff not people that you want to deal with