NFC are Croocks when you need them the most

I rented a car with nfc for 2yrs now,and in the next 2 yrs the car was gonna be settled and belong to me.Unfortunately I had a car accident in September 2022.I reported the accident I was told Rowan will handle my case I must wait for his call which never happened.I called Rowan after some days which he was clueless about my issue.

Rowan then sent me an email to say that the car is with them as it was towed after the accident,the email stated that the accident investigations will take 4- 12 weeks but I will be updated,but no one bothered to do so.

After 4 weeks I went to NFC branch in Boksburg,I met Rowan(such a cold guy with no customer service attitude at all😡)he wanted my details and went on his PC and just turned the pc screen towards me and said there its written that the car has been written off(mind you that report was sent 2 weeks back to him but no one informed me about this🙉).

I was really irritated I wanted to speak to the Manager,I was told to talk to Loren who is their Supervisor in an accident care department.Loren told me the damage was 70% so the car was written off and I can't get anything/another car as the car was not insured,and this was new to me because I know I've been paying R4650pm for a Datsun go(insurance & tracker)

Loren told me the guy who will explain everything to me is on leave he will be back in 2 weeks time(this was in October) and he will give me a call when he comes back,untill now no one called me its now 3 months since the accident😡 On the 23 December(today) they deducted R4650 on my bank and I'm sooooo annoyed with them because they dont care about people, all they care about is my money and I want my money back.