Excellent service during upgrading and bad after sale service

I had a wonderful experience with the upgrading process, very seamless with my sales person Warren been on top of his game and for that I give them 120%. However this excellent service was spoiled by the fact that they do not give you a spare key even when they have it, on 05.12.2025 I accidently locked the car key in the boot while I was in Crystal Park which is less than 10 minutes drive to their Atlasville branch and their Head Office, they refused me with the spare key and I had to pay the locksmith more than a thousand rand to open the car while they are sitting with the spare key, this is unfair and they must reconsider this position, they could have given me the key so that I can open the car and from there return it to them.