Do you really care?

<p>I have a car with NFC and I mean getting the car was so great, they had the best service I got help from a sweet lady called Tracey and she was so great. Dealing with her made me really feel like I have joined the best company.</p> <p> </p> <p>And then I got into an accident (attempted hijack and attack) last week before last Monday, I pay an accident waiver so I pay an excess for my car to be repaired. All good, but I dealt with a lady called Loren Estelle Rabbolini, she is super terrible, she didn't even care that I almost got ****ed or hijacked. I called and struggled to get through, she took my details then they towed the car on that Wednesday. She didn't call me afterwards. I kept waiting for the claims form, but nothing. I was still shaky and managed to call a week later to ask her what's going on with my car and what's up with the forms. After leaving my numbers twice and several attempts, she didn't even call me back. I got through She then emailed me the forms, she said she is not sure if my car is at the panel beater or dealership, she said she would send me a quote last week Tuesday. A couple of days later I called again, still nothing, I sent her emails, she didn't reply, If this is a rent to own, shouldn't you guys be working quick so I can drive the car and pay by the day? Do you guys even care about your clients? Did I make the right choice? I am so disappointed.</p>