Disgusting Service

Mrs C M Klose No 2 Symphonie Coral 54 Coral Road Bloubergstrand 7441

28th November 2019

To: Loren Rabbolini Car Care Administrator (No Finance Cars)

Subject: Total dissatisfaction with handling of accident repair FZ13FJ GP

Dear Loren

As discussed, yesterday afternoon I am totally dissatisfied with the handling of myself and my car with repairs that were required to my Datsun Go due to an accident that was not my fault.

1. Nicole was brilliant with the acceptance of the claim, was requested to please have quotes done and then send those in which was done and emailed on the: Tue, Oct 15, 9:43 AM 2. I was requested by Nicole to take my car in approximately the last 2 weeks of October 2019 not exactly sure of the exact date, by the beginning of November 2019 still had heard nothing when my car would be ready and when asked was told that they were waiting for spares to arrive and as I was carless requested my car be returned to me until spares arrived. 3. On the 18th November 2019 received a mail from Nicole requesting I return the vehicle for repairs I did return on the 19th. 4. Received a call from Nicole on Tuesday to say that my car would be ready for collection on Wednesday told her I would collect at around lunch time nothing else was advised to me. 5. Wednesday morning at 2 minutes before 09h00 received a phone call from Danica stating that I should collect my car at 10h00 and ensure that I take the R1000 release asked if it could be cash advised that was in order. Was also told to ensure I took 3 months bank statements as they needed to update my existing debit order. 6. She could not explain why this was needed and requested to speak to someone in higher authority when I was put through to yourself when you explained it all, and arranged meeting for 12h00 after I had already emailed you the necessary bank statements. 7. I did send a mail to ask that you advise Milnerton branch that I was running late, I arrived at 12h20 – was received by the administrator at Milnerton branch and assisted promptly. 8. The paperwork was explained to me and sent through to Boksburg at 13h10 and after numerous phone calls and no explanations only told that I could leave at 14h30 which is totally not acceptable, these things need to be conveyed to clients before hand not be treated like a ******** waiting to collect your own car because they must check that my payments go through, the one has nothing to do with the other. 9. NOW COMES The worst part of all having taken 2 months to get my car sorted out, I then have to check the car to have the release done, firstly I would like to thank them for the attempt at fixing the little niggles around the car from normal day to day travelling around, as well as some of the scratches that were part of the car when it was first purchased. BUT if you not going to do it properly then please do not do it at all: 10. See my photos with descriptions attached below:

Before After repair not lined up with clear chip out of paintwork

Now for the work that was done due to paint colour not being matched up as well as trying to repair said scratches on car Back of car before Car Care got hold of it.