************ AND REFUSAL TO PAY

We recovered a vehicle on 04 June 2024. An assessment was done and a repair quotation was provided. On 18 June2024 we were contacted by No Finance and asked to provide them with the quotation. No Finance rejected the quote, requested an invoice for towing and storage and also provided me with the company details for the invoice. I was asked to invoice to the 28th June as payment would reflect and vehicle will be released. On the date imp**** as payment date Mercia Sellars contacted me and stated that the recovery after hours was unauthorised and that the recovery and storage price is to be adjusted. I was then requested by Mercia Sellars to provide her with a new list of requirements for a once off payment as she needed to confirm the company was legitimate as the stamped confirmation letter from the bank is not sufficient. This probably means that the banks open accounts with no FICA requirements. We asked Mercia Sellars for payment confirmation by 12pm on Friday 28 June and that we close shop at 2pm. Mercia Sellars ignored the email and as arrogant as they are she calls us at 3:25pm. When asked how long it will take once they receive the documents she demanded, I was told that she could not give me a time frame. Mercia Sellars will only pass on my invoice for review to her management once all the documents are received and yet she contradicts herself by stating they want to pay as soon as possible. Managment wants to review my invoice and tell me how much they want to pay me. Today 09 July 2024, the legal team of No Finance has not responded and Mercia Sellars who states that they want to pay as soon as possible has not even contacted to advise how far in the process they are with our ad hoc payment. I hope that when this post is reviewed, people will be aware of how this business operates. I have been posting a while now and not one single call or email was received to assist me. So that means that senior management simply does not care how the business treats customers or service providers...