*********** AND DISRESPECTFUL STUFF.....NFC DO SOMETHING TODAY.

Good day,

At the end of October my license disc expired, as per the norm i app**** for a new one and early in November it arrived...unfortunately i lost the package as is, and did not even have a chance to place the new disc on the car....i kept searching for weeks, until i gave up and decided to apply for a new one....BEHOLD!!!!

The date is the 24/11/2023 i apply for a new license disc, no worries after a few days the agent replies and informs me it has been done and it will be charged to my account ..ofcourse no worries...

fast forward to the 18/12/2023 @ 14:30 i am still made to stand from pillar to post without any clarity or certainity if i'll received my disc so i can travel in peace in the next few days...

Betweeen the 24/11 and today, i have made countless follow ups via calls and emails but i have not received any concrete feedback, al i could get was a re-print takes time and i should be patient...mind you this is the 4th week now.....A lady by the name Machaela Matthews who's meant to be my account manager could not be bothered, from her attitude on the phone, putting the phone down on me multiple times, and just poor service by any stretch of your imagination SHE HAS NOT EVEN FOLLOWED UP ONCE OR EVEN PUT NECESSARY PRESSURE TO RESOLVE THIS.....even today she just put the phone down on me( once she sees my number she doesn't even bother) last week i started to make some noise and asked to speak to her manager whom i suspect is probably her friend and not her line manager as she had said....a Lady by the name Natasha Padayache ....WORSE, we agreed that she would follow up and while holding on the line she confirmed with the license department that a re-print should take less than a week and she doesn't understand why i had been waiting for 3 weeks at the time...she was to send me an email by Thursday the 14/12/2023 before close of business to update me and advise on the progress she had done since this was now to be escalated as it is out of accepatable service level agreement.....SHE DID NOT!!!! i followed up this morning with an email, and she forwarded the email to the same Machaella who could not assist for 3 weeks to help me....i tried to call her , they said she's on lunch and she'll call me back @ 14:00 , i have been trying to reach her since and the phone keeps getting dropped or ignored....it is now 14:40 and i don't expect her to get back to me as she has shown no interest in resolving my issue...

STILL 4 WEEKS LATER NO DISC AND NFC STUFF COULD NOT BE BOTHERED.