Accountant rudeness

A woman called Roxanne Naidoo has been very rude to me regarding my refund. She has been telling me that no-one in her department will help me. speaking over me. literally shouting at me. All because I enquired about my refund which was due a few days before. Roxanne needs training on how to deal with clients. I had to right to request my refund and to follow up. 13 phone calls and empty promises