Worst online store, no communication

Placed and paid for an order for a robot vacuum on 11 June 2023 for R1719 from this online store. Delivery was promised within 3-5 days. After multiple emails and very. very bad communication from the seller, it eventually led to me requesting a refund on 7 July 2023. Since then I've been struggling to get my money from the seller. I haven't seen the product, nor my money but I'm not allowed to say what I think this is, else my review will be removed again. I've got emails and loads of whatsapp messages since 7 July 2023 where I'm being promised that refund will happen, week-on-week, latest promise being that the money will be paid in on 21 August 2023. Well, it's now just past 8pm on the 21st of August 2023, TEN weeks after I ordered the item (remember delivery wouldv'e taken place in 3 to 5 days), and once again I'm waiting to receive a response to a Whatsapp message I sent to him earlier (message was delivered but no response). Worse than this there is none! This person has no sense of what communication and customer service is. I would not recommend anyone should do business with this store. Businesses like these give the online business space a bad name. I would honestly give zero stars if I could.