Bad Customer-Service (Service Department)

Bad service received from Service-Department in November 2025, especially Service-Advisors. No one reminded me to extend the Service-Plan when I took vehicle on 90 000km service. Then I requested an estimated Quotation & it was +-R6 800 (without rear & front brake pads). A day-after I went to Toyota's 2-competitors, & accredited for Toyota. Then I was quoted R3 450 for major-service, using genuine Toyota parts & very professional Service-Technicians, others staff-members are ex-Toyota employees. Imagine +-R3 000 difference.

Also, last service (90 000km) I forgot the spare-key in order to replace battery. They gave me a battery & it's very difficult to open inirder to replace battery. I took the Spare-key & Battery. They couldn't assist me, even spares failed to assist me.

I drove many brands on cars (15-cars I've owned) & I was trying Toyota, but I'm very dissapointed. Thinking of selling the Toyota & go-to brands I'm used to, also experienced great customer-service with them.