Mercedes Umhlanga Lazy Service

This dealership specifically but as well as all Mercedes dealership I have dealt with just do not know how to do business.

Booked my car in last week for a few checks. The night before I got a error messages stating that lane keeping assist is inactive, which is one of the many safety features of vehicles today.

So upon my arrival in the morning when telling the service advisor. They bluntly refused to add anything else to the job card, like really ? So what is the point of owning a Mercedes Benz product if they can't even provide the proper support for that product ? Not happy at all. I was told only if it's safety critical can they add it, again maybe they do not know what is 'safety'.

I never ever have this problem with BMW and all my BMW cars. I think Mercedes Benz can learn a thing or 2 from them.