You are doomed with NMG!!!

Good evening NMG Team

I now feel like I have to take drastic measures in order to receive anything out of nmg. This has become an urgent matter for me and will need to take this as far as I possibly can.

The customer service is disgusting and absolutely unprofessional. I'm not asking for much, just simple responses to my emails to keep me informed as I'm immigrating!

Please see below complaint

I left Hyundai South Africa in the middle of July. I spoke to Vuyo and Rachel, they advised that my last contribution towards my pension fund before thay can disinvest. This however happened Aug 7th 2024. (Every 7th of the month, right???)

I was advised that my full pension payout will take 4-6 weeks, which I was okay with.

My concern however is that I'm receiving little to no communication for the staff at NMG. I came to your office on the 26th of September to find out about what going on as Shenaaz are not responding to any of my emails. I was inform that Cheryl will be doing my fund as well as look at my Husband's (Angelo Gehard Albasini) fund, as we worked at the same company. Cheryl was very kind and assisted me, advising that my pension will be paid out middle of October. I was also informed that NMG is under pressure due to the 2 pot system.

Last week I received an email explaining that my pension contribution needs to be finalized? What happened to the 7th of each month? Wasn't this done 2 weeks ago? And my pension needs to be disinvested and then send to SARS and this will take place on the week. My question is, how is it only being finalized this week and not 2 weeks ago. I feel it is unnecessary for my pension fund to be prioritized now only when I request all this information in the beginning of July.

I am asking for NMG staff to please keep me update during the process and what happening as I'm immigrating at the end of October and needs my pension to proof my funds.

My last email I asked to advise if my pension will be paid out by the 17th of October and I've had no response.

I need to move my family out of the country as soon as possible, and no one seems to have the urgency to keep my updated on what's happening.