Worst service experienced

Worse service I have ever received, no updates on my claim and I have to constantly call them but that also doesn’t help because I am only told my administrator is the one to give me feedback, however she never answers her phone and doesn’t respond to emails, so what’s the point!!! Been waiting for the past 8 weeks heading to the the 9th and I was only told to wait for only 6-8weeks worst part is that I had to be at school two weeks ago but I’ve been postponing due to lack of funds of which was planning to pay with the payout I was supposed to get from the company,I’m already behind schedule with the school work even if they would pay now I’m really frustrated to the core, been making promises to some of people who’s been assisting me to survive these past few months financially making me the bad guy at the end of the day because of the lack of customer service the company has!!! It’s funny how they pride themselves with there service. I was told to send an email to the management and I would be responded within two hours nothing!!! I called in today which is the 25th of March 2022 , I was told to wait another 2 weeks yet the last time I call which is early during the same week I was told to wait only one week this is the worst service I’ve ever received at any financial institution, my education is at hold meaning I’d have to skip this year for my studies and study next year a whole year wasted!!! due to the ill service the company offers..