SM
Samuel M
1 reviews | Active since Dec 2025
01 Dec 2025, 12:08
Worst service ever experience
Submitted claim in August 2025,still havent recieve payout till today.every time when i call was told there is some error which need to be fixed it takes 48hrs and will recieve reference number via sms which am still waiting the sms. Nmg call centre is useless i dont now why its there every time they me tell we are escalating and still nothing not even a promised reference sms. I dont understand website says claim payout is 6 to 8 weeks,its been 3 months waiting. Can i this issue be resolved.
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NMG Benefits's replyOfficial
02 Dec 2025, 09:11Hi Samuel
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team
NMG Benefits's reply02 Dec 2025, 09:11
Official
Hi Samuel
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team