Worst Service Ever

I have been waiting for a refund for now going into the 5 month, every time I call I cant get hold of anybody including the agents that i have their direct lines. Chantal Baron, Koketso Mathekga and Jannis Tamarah Mahass, all of their direct lines are all not being attended too, nobody knows what is happening in that environment. I am very disappointed in their service and would definitely never recommend any company to invest with them, there is no communication from them. Its either they are short staffed or they need to relook at the working from policy because it seems that is the case with them.