lN
lisa N
1 reviews | Active since Apr 2015
22 Oct 2023, 20:34
WORST SERVICE EVER!!!
I am left my previous employer and just needed a update on how far my Claim is in the process. After calling for two weeks I am told they have been offline and are not sure when they will back online "worrying considering you have my hard earned saved money" that I have paid on time every month. After many calls and emails with a generic response i reply as advised and to date no response. I am now worried that I might never see my money.
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NMG Benefits's replyOfficial
23 Oct 2023, 14:55 Hi Lisa,
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply23 Oct 2023, 14:55
Official
Hi Lisa,
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.