TM
Temoho M
1 reviews | Active since Dec 2015
01 Jul 2020, 09:40
WORST SERVICE EVER!!!
I have called NMG more than 100 times, no answer! It takes an entire week for anyone to respond to my emails. My withdrawal request was submitted to NMG on the 24th of April and to date I have not received my payment or a simple update. I have been given two dates by the consultant Ncamisile Thwala but she hasnt called or sent me an email explaining what is happening and what the delays are. I was told the turnaround time is 6 to 8 weeks.
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Replies (2)
NMG Benefits's replyOfficial
01 Jul 2020, 10:15Dear valued client,
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team
NMG Benefits's reply01 Jul 2020, 10:15
Official
Dear valued client,
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team
TM
Temoho M's updateReviewer Update
01 Jul 2020, 10:56Well then I will await your call!!
TM
Temoho M's update01 Jul 2020, 10:56
Reviewer Update
Well then I will await your call!!