NN
Nobuhle N
1 reviews | Active since Jun 2024
07 Jan 2025, 00:07
Worst service!!
Something has got to be wrong with your call centers because your phones are never answered.. My claim was put in September by my ex employer and even today nothing has been done.. I have sent emails but only getting automated replies nothing about what is happening with my withdrawal.. Funny part is how the money was always deducted on our salaries without fail but now that you are to give us all that money,we are getting run around.
Helpful (0)
Replies (2)0
Replies (2)
NMG Benefits's replyOfficial
10 Jan 2025, 12:31Hi Nobuhle
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team
NMG Benefits's reply10 Jan 2025, 12:31
Official
Hi Nobuhle
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team
NN
Nobuhle N's updateReviewer Update
13 Jan 2025, 05:35Is this supposed to make the situation better.. We want real solutions not a reply from an automated message which you send to everyone.. I have been calling your call centre the whole of last week nd nothing is happening, plz tell your employees to fo the right thing. Namely kgosi and Lufhuno I am sooo close to going the ombudsman route.
NN
Nobuhle N's update13 Jan 2025, 05:35
Reviewer Update
Is this supposed to make the situation better.. We want real solutions not a reply from an automated message which you send to everyone.. I have been calling your call centre the whole of last week nd nothing is happening, plz tell your employees to fo the right thing. Namely kgosi and Lufhuno I am sooo close to going the ombudsman route.