TN
Thamsanqa N
1 reviews | Active since Dec 2017
24 Aug 2021, 16:39
Worst Service
The worst service ever. I've never dealt with a company that gives so much bad service. They do not value customers at all. I logged a claim for my retirement benefits on the 15th of July 2021. Every time to follow up, no one k ows what is happening. I sent an email to *** on the 02/08/2021 and 22 days later, no response. I'm going to write reviews on all social media platforms regarding the ad service received from NMG.
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NMG Benefits's replyOfficial
03 Sept 2021, 09:58 Hi Thami, We sincerely apologise for the service levels that you have experienced from NMG Benefits and the inconvenience imposed on you. In the interest of protecting your personal details, please may I request that you email us at *** so that one of our trained contact center agents can attend to your query promptly. We will ensure that we make it our mission to attend to your query with urgency and care. Thami, kindly take note that our operating hours are: Monday – Friday, 08h00 – 17h00. Finding a better way for you. The NMG Benefits Customer Care Team
NMG Benefits's reply03 Sept 2021, 09:58
Official
Hi Thami, We sincerely apologise for the service levels that you have experienced from NMG Benefits and the inconvenience imposed on you. In the interest of protecting your personal details, please may I request that you email us at *** so that one of our trained contact center agents can attend to your query promptly. We will ensure that we make it our mission to attend to your query with urgency and care. Thami, kindly take note that our operating hours are: Monday – Friday, 08h00 – 17h00. Finding a better way for you. The NMG Benefits Customer Care Team