DT
Dineo T
1 reviews | Active since Feb 2020
23 Oct 2024, 12:38
Worst possible service!
After resignation a claim for withdrawal was submitted however, I am yet to receive any feedback on the status of the claim. Call center is useless as you hold for over 30 minutes with no assistance. Emails are also never responded to. Such a horrible service provider!
Helpful (0)
Replies (2)0
Replies (2)
NMG Benefits's replyOfficial
23 Oct 2024, 14:31 Hi Dineo
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply23 Oct 2024, 14:31
Official
Hi Dineo
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team.
DT
Dineo T's updateReviewer Update
31 Oct 2024, 10:53A week later and the "relevant department" still has'nt made any contact???!
DT
Dineo T's update31 Oct 2024, 10:53
Reviewer Update
A week later and the "relevant department" still has'nt made any contact???!