Worst customer service ever!

I have invested my pension and provident fund in this copy which was the worst mistake I ever made. They have confirmed to a 8 week turn around time to pay the funds out on claim from myself... They don't give you feedback on the process of your claim they don't email you back when you phone them there is once again excuses why they have not paid or notified you as the customer of any progress I'm so fed up with company's taking your money and making commitments they can not meet.. I will definitely not refer any one doing business with nmg. They effect your life with false commitments in such a bad way that you won't even understand. I m truly upset with this.