RM
Rosa M
1 reviews | Active since Jul 2013
22 Aug 2022, 13:11
Worst company to handle anyone's money.
I am still waiting to get my call answered after 2 hours on the line. I wish as an employee I had the right to choose which company to keep my pension fund with, with so many complaints and no change whatsoever.
Helpful (0)
Replies (3)0
Replies (3)
NMG Benefits's replyOfficial
22 Aug 2022, 13:15Hi Rosa
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have forwarded your details to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply22 Aug 2022, 13:15
Official
Hi Rosa
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have forwarded your details to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
RM
Rosa M's updateReviewer Update
24 Aug 2022, 16:54It's the third day after my review here and getting no form of assistance from nmg. All I get is Mxolisi Mhlanga asking me for my id and I provide it, 8 hours later he asks me what I need help with. Like, is this some sort of a joke? We work hard for our money and we don't need this run-around. I want to know how much my retirement fund is and how soon can I move it from your unwilling hands. I find myself as a helpless victim here, I did not choose for Discovery Health to put my retirement fund with NMG, do I need to contact a lawyer to get a response? How hard is it to call a 'client'? This is pathetic and stupid. I want answers and as a consumer that is my right. My goodness!!!!
RM
Rosa M's update24 Aug 2022, 16:54
Reviewer Update
It's the third day after my review here and getting no form of assistance from nmg. All I get is Mxolisi Mhlanga asking me for my id and I provide it, 8 hours later he asks me what I need help with. Like, is this some sort of a joke? We work hard for our money and we don't need this run-around. I want to know how much my retirement fund is and how soon can I move it from your unwilling hands. I find myself as a helpless victim here, I did not choose for Discovery Health to put my retirement fund with NMG, do I need to contact a lawyer to get a response? How hard is it to call a 'client'? This is pathetic and stupid. I want answers and as a consumer that is my right. My goodness!!!!
NMG Benefits's replyOfficial
24 Aug 2022, 17:04Hi Rosa
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have escalated your query, and forwarded your details to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team
NMG Benefits's reply24 Aug 2022, 17:04
Official
Hi Rosa
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have escalated your query, and forwarded your details to the relevant team and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team