Worst Benefit /FSP Institution.

I am very disappointed with the service, communication is non- existent. I have been calling to follow up on my claim and sending emails to find out about the progress of my claim and I have been not been successful. As an FSP you have zero TCF principles implemented in your institution, you might have signed of the relevant policies and framework however you do not practice any of them. I am tired of calling and being informed of you SLA, timelines agreed with institutions you have signed agreements with as well as being told that the staff has other matters to handle. I will be going on all social media platforms including LinkedIn to detail in full my experience with your company and tagging all companies that you are working with currently. I am sure companies would be interested to know how to deal with clear communication and claims, complaints and changes when it comes to payouts and claims