Worst administratior,who lacks customer care,with Zero customer services and poor communication.

My claim has exceeded 8weeks turn around time, been calling In the whole of last week i am being told that its at SARs stage however it hasn't been submitted yet....i requested for an escalation that was done several times with Shenaaz Bhoola,who seems to care less,lacks sense of urgency, been calling in shz not taking my calls, does not respond to emails, even when I request a call back she doesn't bother calling back. Today i called in been holding for her on the line, whilst she was fully aware that i am holding and legit she knocked off whilst aware that i am holding for her...she lacks sense of urgency towards her work.