IM
Innocentia M
1 reviews | Active since Aug 2018
13 May 2024, 08:12
Worse service ever NMG Medical administrators
When you thought public firms are bad,private are worse because we are paying clientele and they suppose to provide services with diligence..A year later I have not been assisted with my medical claim,and now I can't access medical emergency service because they say I'm owing 21k which is the incompetence and gross negligence of the medical aid Sizwe hosmed,I have send NMG administrators references and pre Authorisation to assist,to my suprise the Debt is still hanging with no one ever contacting.Now we have to suffer because of people doing as they please,where are their supervisors,how are they closing off queries without ever communicating
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NMG Benefits's replyOfficial
23 May 2024, 11:55Hi Innocentia
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply23 May 2024, 11:55
Official
Hi Innocentia
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.