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Tholoana S
1 reviews | Active since Jan 2018
23 Jun 2020, 12:56
Withholding of funds.
I contributes towards MNG for 5 years, i have resigned from my company, my HR submitted documents in March to MNG till today I have not received my funds.The lines at MNG are not answered nd a certain lady by the name of Puseletso said MNG dont have my funds. My HR told me they have no knowledge of that and insists the funds are with MNG.
I requested MNG to provide me with proof that the funds moved from them and they have failed to do so. It's going for 4 months I have been waiting for my funds.
MNG withholding my funds
Can i be contacted my senior person at MNG before I take the matter further
Regards Tholoana ***
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Replies (2)
NMG Benefits's replyOfficial
23 Jun 2020, 14:11Dear valued client,
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team
NMG Benefits's reply23 Jun 2020, 14:11
Official
Dear valued client,
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team
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Tholoana S's updateReviewer Update
23 Jun 2020, 18:00MNG can I please receive a call from someone senior latest tomorrow. I want answers regarding my funds urgently or I will take the matter up with the president fund adjudicator.
Why are your lines not being answered?
Why are your lines not being answered?
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Tholoana S's update23 Jun 2020, 18:00
Reviewer Update
MNG can I please receive a call from someone senior latest tomorrow. I want answers regarding my funds urgently or I will take the matter up with the president fund adjudicator.
Why are your lines not being answered?
Why are your lines not being answered?