TM
Thabo M
1 reviews | Active since Nov 2018
23 Feb 2023, 19:54
Withdrawal Outstanding
It’s been 10 business weeks since my documents were submitted, and well outside the 6 to 8 weeks turnaround time. The communication is nonexistent and the excuses are many. If your company uses them, ask for another administrator. Disappointed.
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NMG Benefits's replyOfficial
24 Feb 2023, 14:19 Hi Thabo,
We sincerely apologise for the poor service levels that you have experienced from us.
We have escalated your claim with your dedicated claims administrator, please may I also request that you forward your details and query to *** and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the poor service levels that you have experienced from us.
We have escalated your claim with your dedicated claims administrator, please may I also request that you forward your details and query to *** and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply24 Feb 2023, 14:19
Official
Hi Thabo,
We sincerely apologise for the poor service levels that you have experienced from us.
We have escalated your claim with your dedicated claims administrator, please may I also request that you forward your details and query to *** and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the poor service levels that you have experienced from us.
We have escalated your claim with your dedicated claims administrator, please may I also request that you forward your details and query to *** and you will be responded to within 2 hours.
Finding a better way for you.
The NMG Benefits Customer Care Team.