AR
Abigail R
1 reviews | Active since Jul 2020
11 Feb 2022, 09:10
Why don't you pay claims
Good day,
Cedar/ NMG retirement/Pension fund why are you unavailable.
Been waiting over a month now for my claim to be paid. I can't even get help at your call centre on *** if no answer, they transfer youto their non existing claims dep , you don't respond to my email.
If your Company still exist and if you have a consultant available that know how to treat clients fairly plz call me on ***.
South Africa stay away from this company, they don't want to pay claims.
Abigail
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NMG Benefits's replyOfficial
16 Feb 2022, 07:36 Hi Abigail Z Ruiters, We sincerely apologise for the service levels that you have experienced from NMG Benefits and the inconvenience imposed on you. In the interest of protecting your personal details, please may I request that you email us at *** so that one of our trained contact center agents can attend to your query promptly. We will ensure that we make it our mission to attend to your query with urgency and care. Finding a better way for you. Abigail, kindly take note that our operating hours are: Monday – Friday, 08h00 – 17h00. The NMG Benefits Customer Care Team
NMG Benefits's reply16 Feb 2022, 07:36
Official
Hi Abigail Z Ruiters, We sincerely apologise for the service levels that you have experienced from NMG Benefits and the inconvenience imposed on you. In the interest of protecting your personal details, please may I request that you email us at *** so that one of our trained contact center agents can attend to your query promptly. We will ensure that we make it our mission to attend to your query with urgency and care. Finding a better way for you. Abigail, kindly take note that our operating hours are: Monday – Friday, 08h00 – 17h00. The NMG Benefits Customer Care Team