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Stefan Jansen van vuuren
1 reviews | Active since Oct 2012
11 Jul 2025, 22:54
What a joke of a group who is supposed to be there for you when you need them
I submitted a claim seven weeks ago and have yet to receive any feedback or updates regarding its progress. Despite sending multiple follow-up emails, I have not received any response. Unfortunately, I am unable to comment on the quality of the service, as there has been no service at all.
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Replies (1)
NMG Benefits's replyOfficial
28 Aug 2025, 08:12Hi Stefan
We sincerely apologise for the poor service levels that you have experienced from us.
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team
NMG Benefits's reply28 Aug 2025, 08:12
Official
Hi Stefan
We sincerely apologise for the poor service levels that you have experienced from us.
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team