Waiting for my Pension Fund Payout

I have been waiting for payout of my pension fund, my documents were received by NMG benefits on 13 April 2023, my claim still has not been paid out. I have been on the phone with many NMG employees including the Administrator Emma Rafferty and nobody can tell me when MY money will be paid out. I have been getting the same response for the past month, “The funds have been disinvested and we need to send a directive to SARS”. A process that takes 2 – 3 days has now taken an entire month? "There was a problem with one of the portfolios which affects all members." Can somebody please get back to me and give me a straight answer then pay me my money?.