SP
Shalom P
1 reviews | Active since Aug 2020
23 May 2023, 09:13
Waiting for my Fund Payout .
Poor service from NMG received an SMS notification that my money was processed and will take 48 hours to reflect it is now a week no sign of the money . Called them they told me they are investigating the matter with they Q.A they were not aware , my question is why sent out notification of an unsuccessful transaction , they will re- do the transaction again , what if I didn’t follow up how would they have know ??? Is it being *********** ? Now they are telling me to wait for another SMS why don’t they release the funds immediately ?
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NMG Benefits's replyOfficial
23 May 2023, 11:49 Hi Shalom,
We sincerely apologise for the poor service levels that you have experienced from us. I have forwarded your details and the details of your query on to the relevant department.
It is our key priority to attend to your matter with urgency and care. Kindly expect a response within 48 hours of sending your email enquiry.
Finding a better way for you.
The NMG Benefits Customer Care Team
We sincerely apologise for the poor service levels that you have experienced from us. I have forwarded your details and the details of your query on to the relevant department.
It is our key priority to attend to your matter with urgency and care. Kindly expect a response within 48 hours of sending your email enquiry.
Finding a better way for you.
The NMG Benefits Customer Care Team
NMG Benefits's reply23 May 2023, 11:49
Official
Hi Shalom,
We sincerely apologise for the poor service levels that you have experienced from us. I have forwarded your details and the details of your query on to the relevant department.
It is our key priority to attend to your matter with urgency and care. Kindly expect a response within 48 hours of sending your email enquiry.
Finding a better way for you.
The NMG Benefits Customer Care Team
We sincerely apologise for the poor service levels that you have experienced from us. I have forwarded your details and the details of your query on to the relevant department.
It is our key priority to attend to your matter with urgency and care. Kindly expect a response within 48 hours of sending your email enquiry.
Finding a better way for you.
The NMG Benefits Customer Care Team