SN
Salani N
1 reviews | Active since May 2013
19 Mar 2020, 22:26
Very unhappy
I am not happy at all. I just want to know when am I going to receive my provident fund payment. The customer service is horrible and when you enquire you don't get any response. Can I have my money paid into my bank account please. The wait is depressing me now as I need to buy medication and I can't because NMG does not want to release my funds.
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NMG Benefits's replyOfficial
23 Mar 2020, 17:28Dear valued client,
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team
NMG Benefits's reply23 Mar 2020, 17:28
Official
Dear valued client,
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team