Very poor service and no regard for the client needs.

I left my previous employer Hollard in 2019 Sep. I submitted all required documents for transfer of my retirement funds and NMG has been very slow. The transfer only happened in July. When i was doing my e-filling SARS rejected my submission because they did not load they did not update the IRP5 correctly for the transfer. I have been asking them to rectify with no luck. I have been in contact with Sakina Ebrahim and Rena. Sakina has asked me to make manual adjustments to my IRP5, something that she doesn't understand herself. SARS asked me to get a letter from the fund with reasons why the fund cannot update the IRP5 and resubmit to SARS and why they are asking me as a member to make manual adjustments. They have not given me this letter. I am so frustrated with this. And if I accumulate any fines with SARS due to late returns, I am going to get legal assistance for NMG to cover this costs. I do not understand why Hollard (and so many other companies) still use this fund. The reviews here indicate that they do not care at all about their clients.