SS
Sbu S
1 reviews | Active since Apr 2024
02 Sept 2024, 16:57
Very Poor
I must say their service is appalling since this morning I’ve been trying to withdraw from the 2pot savings system, the website keeps roaming and WhatsApp has no response.
I tried calling a couple of times however I could not get through and I tried sending emails with no response.
Helpful (0)
Replies (2)0
Replies (2)
NMG Benefits's replyOfficial
03 Sept 2024, 11:43Hi Sbu
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply03 Sept 2024, 11:43
Official
Hi Sbu
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
We have sent through your complaint to the relevant department as well as have escalated your claim with your dedicated claims administrator.
Finding a better way for you.
The NMG Benefits Customer Care Team.
SS
Sbu S's updateReviewer Update
04 Sept 2024, 10:32I am still waiting for your “relevant department and dedicated claims administrator” to get back to me.
Very disappointed.
Very disappointed.
SS
Sbu S's update04 Sept 2024, 10:32
Reviewer Update
I am still waiting for your “relevant department and dedicated claims administrator” to get back to me.
Very disappointed.
Very disappointed.