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carolinepuente C
1 reviews | Active since Dec 2016
26 Sept 2024, 09:36
Very frustrated customer!!!
Extremely disappointed with NMG, I have been trying to contact NMG regarding the Two Pot system since the 1st September. I have tried numerous times to log into the Portal, use the Whatsapp line, LinkedIn and email and to date I have not been successful.
For me this raises serious concerns for one day I need my pension and if I have this amount of trouble accessing a very small portion of my pension what will happen when one day I retire, will I have the same issues???
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NMG Benefits's replyOfficial
08 Oct 2024, 11:55Dear Caroline
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply08 Oct 2024, 11:55
Official
Dear Caroline
We sincerely apologise for the poor service levels that you have experienced from us.
It is most definitely not the service levels we pride ourselves on.
We have sent through your complaint to the relevant department.
We have sent through your complaint to the relevant department.
Finding a better way for you.
The NMG Benefits Customer Care Team.