1 reviews | Active since Oct 2019
VERY DISSAPPOINTED no RESULT
I'm very disappointed with the company I have retired from my previous employer end of March so a claim for my benefits where made by my HR to the Co. Till to date I have been waiting with no correspondence from anyone. So last week I decided to contact them to find out what's the hold up to my claim, to my surprise on the forwarded email to the company only then the email was forwarded to their administrator Antoinette, Sharon cc'ed Rena to do the directive as if this claim was never done and we on the last week of the 2nd month from the date of the claim. This is very troubling because when a person retire they have no income such claims need to be a priority. I have tried to send another email today to Antoinette but haven't received any reply trying to find out when payment will be made. ***. My details are *** and contact number *** and *** my email address ***
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team
Thank you for taking the time to advise us of the service that you experienced. We acknowledge receipt of your complaint and apologize for the inconvenience caused. Given the nature of the Industry we operate in, we are not able to correspond with you directly on the Hello Peter Website. We will contact you shortly on the contact details you have provided where we shall attend to your query with care and urgency.
Operating hours: Monday – Friday, 8am – 5pm.
Yours Sincerely
The NMG Customer Care Team