Very bad service

I resigned and withdrew from the fund in July 2022. I have been dealing with Albert Moshuhla since I think 2nd week of September 2022 as he is the one allocated to deal with my claim. My emails and calls to him are never answered and not even responded to or returned. I am strughling to get hold of him it's so frustrating. This is for a claim dating back to 12th August 2022 when i received the claim confirmation sms. I don't know what to do to get assistance and get my claim paid out. The service is unbelievably terrible. I have managed to get hold of him once and he promised to get back to me which he never did. Since then it has again been a constant struggle to get hold of him. I tried leaving another email and i believe that will be ignored as well just like the rest of the emsil i sent trying to reach out and get feedback that was promised to me. No care nor consideration whatsoever for the customer. Really unacceptable terrible service