Very bad service and unprofessional

The worst company to deal with when one is going on retirement. Dealing with a zelda there is the worst experience ever. She comes back to you when she feels like it, you report her conduct to her so called "superiors" and still there is no urgency in assisting the client, she does what she wants there with no repercussions at all. And in the meanwhile, the client is the one that is left to wait and be at a disadvantage. The service from this company is very bad and I would advise anyone with their corporate benefits here to reconsider and move them elsewhere because the retirees will suffer when coming to claim stage if their conduct is anything to go by. Nobody answers their phones and you will be lucky the day they get back to you. To request a membership certificate can take up to six weeks, something that should only take 48hours at the most. Dealing with nmg is the pits and no one is held accountable.