Very bad poor service

I have submitted a claim around the end of October at NMG Benefits. In November I called to follow up on a claim where I spoke to Tshepo. He told me that it will six weeks for me to receive my money. This is the sixth and I decided to follow up again to check when I will be receiving the money, I spoke to Puseletso more than once looking for Tshepo who conveniently seems to be unavailable each time I call. Puseletso Promised me that Tshepo will call me back which he never did. I called again today 12 December 2019 spoke to Skhumbuzo and he told the same thing that Tshepo told me, they are still waiting for the disinvestments, six weeks later! This is appalling. These people have no regard or what so ever for people's lives. It is now December I want the money to be able to buy my children clothes and food for Christmas, I have debts I must pay and I was banking on the provident fund money to be able to buy clothes for my children for Christmas. This is causing me an emotional distress, I am now going through an emotional break down and heavily stressed as I have to watch my children spend Christmas without food and clothes, I have to watch whilst my car is getting repossessed when I have a little money that could have helped me go through the situation. The reason I left my job is because I was just getting poorer and poorer. I wanted this money to be able to do the things I could not do whilst working and start over in new year. I did not choose NMG to administer my provident fund but now their incompetence has to affect my health. It is not like the money will come back tripled which means that there's no reason why it should take this long to disinvest the money. I want my money and I want it now. I am not waiting another weeks.