Very bad and disgusting service

I have submitted my 2 pot withdrawa on 01 September 2024. I only received a whatsapp message from these people only last week Wednessday informing me that they have received my savings withdrawal claim and they will send sms in the coming days (they did not say how many days) regarding the next stage on whatsapp. I have been trying to get hold of them via their call centre and sent lots of emails with no response from them. I really dont know what is happening to this company. Not a single person here at my workplace has received any 2 pot withdrawal money. Why dont they keep people informed.