Useless company

I changed employers in January 2025, and all the necessary forms were completed and submitted by my employer to the Fund Manager at NMG. Ridiculously, today, marks 4 months since this claim has been in the process. I call everyday and get given then same script by each call agent - that my claim is being escalated to their managers and will then be shortly paid out. Today I called the Manager Des on *** with no answer the whole day. NM is apparently is holding back my the tax directive on my claim. The only feedback I got was the they too will escalate to the Fund Manager on a way forward. I am absolutely appalled at the service of NMG and their refusal to action claims with speed, as per the 8 week process period. Useless Company