LS
Lyle S
1 reviews | Active since Apr 2022
18 Nov 2022, 14:05
Useless and disrespectful
More than 12 weeks for a payout. And after getting hold of one agent Koketso mathekga who has been leaving me we wait for some what of a reply. And then after two weeks she sends me a reply today stating she’s going on leave tomorrow. No I’m sorry no I’m still dealing with the issue nothing I’m ****en tired of the useless staff you guys have and the lack of respect and treatment you have for customers
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NMG Benefits's replyOfficial
21 Nov 2022, 12:07Hi Lyle
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have escalated and forwarded your details and query to our team, who will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have escalated and forwarded your details and query to our team, who will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply21 Nov 2022, 12:07
Official
Hi Lyle
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have escalated and forwarded your details and query to our team, who will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have escalated and forwarded your details and query to our team, who will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.