LS
Lyle S
1 reviews | Active since Apr 2022
05 Nov 2022, 20:11
Useless
After canceling my pension fund 12 weeks ago I still have not gotten a message or even my money cleared in my account. Everytime you call the phone just wrings when you send emails no one reply’s to you. But they are so fast to take your money every single month. Worst service ever and I would not recommend anyone investing your hard earned money with them.
Helpful (0)
Replies (3)0
Replies (3)
NMG Benefits's replyOfficial
07 Nov 2022, 12:10Hi Lyle
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have escalated and forwarded your details and query to the relevant team, and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have escalated and forwarded your details and query to the relevant team, and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply07 Nov 2022, 12:10
Official
Hi Lyle
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have escalated and forwarded your details and query to the relevant team, and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
We sincerely apologise for the lack of response that you have received from our team. It is most definitely not the service levels we pride ourselves on. Please be advised that we have escalated and forwarded your details and query to the relevant team, and one of our trained professionals will attend to your query with urgency and care.
Finding a better way for you.
The NMG Benefits Customer Care Team.
LS
Lyle S's updateReviewer Update
07 Nov 2022, 15:46Only a reply on hellopeter works for this company. Still no contact from this useless company please never ever invest your money here. A short reply on a public platform from such a large company proves that you guys do not care you guys company is only about taking money from hard working South Africans. I am highly disappointed with the service, public replies, phones just ringing and not replying to emails. Shameless
LS
Lyle S's update07 Nov 2022, 15:46
Reviewer Update
Only a reply on hellopeter works for this company. Still no contact from this useless company please never ever invest your money here. A short reply on a public platform from such a large company proves that you guys do not care you guys company is only about taking money from hard working South Africans. I am highly disappointed with the service, public replies, phones just ringing and not replying to emails. Shameless
NMG Benefits's replyOfficial
10 Nov 2022, 08:58Hi Lyle
Thank you for taking the time to contact us. Our team is still working on your query and will be in contact with you. We apologise that it is taking this long to resolve your query. The query has been escalated to your dedicated claims administrator and is prioritised for urgent resolution.
Finding a better way for you.
The NMG Benefits Customer Care Team.
Thank you for taking the time to contact us. Our team is still working on your query and will be in contact with you. We apologise that it is taking this long to resolve your query. The query has been escalated to your dedicated claims administrator and is prioritised for urgent resolution.
Finding a better way for you.
The NMG Benefits Customer Care Team.
NMG Benefits's reply10 Nov 2022, 08:58
Official
Hi Lyle
Thank you for taking the time to contact us. Our team is still working on your query and will be in contact with you. We apologise that it is taking this long to resolve your query. The query has been escalated to your dedicated claims administrator and is prioritised for urgent resolution.
Finding a better way for you.
The NMG Benefits Customer Care Team.
Thank you for taking the time to contact us. Our team is still working on your query and will be in contact with you. We apologise that it is taking this long to resolve your query. The query has been escalated to your dedicated claims administrator and is prioritised for urgent resolution.
Finding a better way for you.
The NMG Benefits Customer Care Team.